Dear retailers,
welcome to us! Here you can find the log-in, the conditions and the FAQ for retailers.
From 14-17.02.2023 we are at the Biofach fair in Nuremberg and are looking forward to meeting you in person, to talk to you, to answer your questions and to present our meanwhile strongly grown assortment. You will find us in hall 9, booth 648!
Retailers' Log In
Create new account
Unfortunately, we were not able to move old accounts with the changeover to our new website. Therefore, kindly create a new account.
FAQ for retailers
Since your e-mail address is for the exchange between our online store and our
inventory management system, you can unfortunately not change your e-mail address independently. In this case please write us a short mail to sales@fairafric.com.
Leider mussten wir aufgrund des hohen manuellen Aufwands die Möglichkeit der Zahlung mittels
Lastschrift-Mandat einstellen. Ihr habt zukünftig die Möglichkeit per
Rechnung, Kreditkarte oder PayPal bei uns zu bestellen.
You can change the name of the contact person in your account under "My profile". To do this, you can simply click on "Edit" and make the appropriate corrections. If your company name has changed, you can enter it in the address settings under "Company".
You can no longer customize your order, but you can cancel the
order as long as it is not yet processed by our packing team.
Our discount codes are intended for end customers only and can therefore not be redeemed in our B2B store. If you have one of our chocolate vouchers, please order on account and write us a short e-mail, we will then manually maintain the chocolate voucher.
You can find our unpacked fairafric chocolate bars at our partner Tarabao.
Wir müssen euren Anspruch auf unsere B2B-Konditionen immer erst manuell prüfen, bevor euer Account erstellt werden kann. Dies kann je nach aufkommen 2 – 3 Tage in Anspruch nehmen. Wir hoffen auf euer Verständnis und etwas Geduld.
Falls aus gegebenen Gründen keine UST-ID vorhanden ist, kann in dem entsprechenden Feld "Keine UST-ID vorhanden“ eingetragen werden.
Falls es nicht explizit auf der Produktseite anders angezeigt wird, garantieren wir ein MHD von mindestens 6 Monaten.
