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Retailer FAQs
Use this text to share information about your product or shipping policies.
How do I change my email address?
Since your email address is used for communication between our online shop and our merchandise management system, you cannot change your email address yourself. In this case, please send a short email to sales@fairafric.com
Can I pay by direct debit?
Unfortunately, due to the high manual effort involved, we had to discontinue the direct debit payment option. In the future, you will be able to order from us by invoice, credit card, or PayPal.
How do I change the stored contact person?
You can change the name of the contact person in your account under "My Profile". To do this, simply click on "Edit" and make the necessary corrections. If your company name has changed, you can update it under the address settings in the "Company" section.
Can I still modify an order I've placed?
While you can no longer modify your order, you can cancel it as long as it has not yet been processed by our packing team.
How can I redeem a discount code?
Our discount codes are exclusively for end customers and therefore cannot be redeemed in our B2B shop. If you have one of our chocolate vouchers, please order by invoice and send us a short email; we will then manually apply the chocolate voucher.
Where can I find unpackaged chocolate?
You can find our unpackaged fairafric chocolate bars at our partner Tarabao.
I just registered for a merchant account. How long will it take until I can start shopping?
We always have to manually verify your eligibility for our B2B conditions before your account can be created. This can take 2-3 days, depending on the volume of requests. We appreciate your understanding and patience.
What do I do if I don't have a VAT ID because I'm a registered association (or for other reasons)?
If for any given reason no VAT ID is available, "No VAT ID available" can be entered in the corresponding field.
What is the shelf life of the ordered chocolates?
Unless explicitly stated otherwise on the product page, we guarantee a best-before date of at least 6 months.







