Since your email address is used for communication between our online shop and our merchandise management system, you cannot change your email address yourself. In this case, please send a short email to sales@fairafric.com

Unfortunately, due to the high manual effort involved, we had to discontinue the direct debit payment option. In the future, you will be able to order from us by invoice, credit card, or PayPal.

You can change the name of the contact person in your account under "My Profile". To do this, simply click on "Edit" and make the necessary corrections. If your company name has changed, you can update it under the address settings in the "Company" section.

While you can no longer modify your order, you can cancel it as long as it has not yet been processed by our packing team.

Our discount codes are exclusively for end customers and therefore cannot be redeemed in our B2B shop. If you have one of our chocolate vouchers, please order by invoice and send us a short email; we will then manually apply the chocolate voucher.

You can find our unpackaged fairafric chocolate bars at our partner Tarabao.

We always have to manually verify your eligibility for our B2B conditions before your account can be created. This can take 2-3 days, depending on the volume of requests. We appreciate your understanding and patience.

If for any given reason no VAT ID is available, "No VAT ID available" can be entered in the corresponding field.

Unless explicitly stated otherwise on the product page, we guarantee a best-before date of at least 6 months.